Privacy Policy

SureClear, the owner and operator of this website, are committed to protecting and safeguarding your privacy.

This policy explains how we collect the personal data of our website visitors, how we use it and the conditions under which we may disclose it.

Your consent to our use of cookies in accordance with the terms of this policy is asked for when you first visit our website. We may change this policy occasionally as it is regularly reviewed, please check this page to ensure you are happy with any changes.

Any questions regarding this policy and our privacy practices should be sent by email to [email protected] or via telephone on 1300 4787 3253 27.

Who are we?

SureClear are a private limited company advancing water treatment solutions via our innovative product and service range.

How do we collect information from you?

We obtain information about you when you use our website. Examples of this include contacting us about our products and services, purchasing any products we make available for sale, or if you register to receive our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths as well as the timing, frequency and pattern of your visits. We use google analytics to process this data with the purpose of monitoring and improving our website and our services.

If you make a purchase from us your card information is not held by us, it is collected by our third party payment processors who specialise in the secure online capture and processing of transactions.

How is your information used?

We may process and use your information to:

• Send you communications which you have requested for the purpose of offering relevant goods and/or services. The legal basis for this processing is your provided consent.
• Complete purchases of goods and services that you enter into with us and/or through our websites
• Notify you of changes to our products or services.

We hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any agreement you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information to third party service providers for the purposes of completing tasks and/or providing services to you on our behalf. When third party services are used we disclose only personal information that is required and necessary to deliver the service to you.

Financial transactions relating to our website and services are handled by third party payment services providers, who specialise in the secure online capture and processing of credit/debit card transactions. Data is shared with these providers only where necessary for the purpose of processing your payments, refunding payments and dealing with queries relating to payments and refunds.

Your rights

We will not contact you for marketing purposes by email, phone or SMS unless we have received prior consent for us to do so. You can change or check your preference at any time by contacting us via email at [email protected].

The accuracy of your information is important to us and we are working to improve and make it easier for you to maintain the information we hold about you. In the meantime any change of your information can be emailed to us at [email protected].

Security precautions relating to your information

Your personal information is always treated securely by us. Any sensitive information (such as credit or debit card details) are processed by specialist, secure payment processing third party providers and are appropriately encrypted via SSL. We do not store any sensitive information such as credit or debit card details.

Non-sensitive personal information are transmitted normally over the internet which inherently cannot be guaranteed to be 100% secure. Any non-sensitive information you transmit to us is done at your own risk however once it is received by us we make our best efforts to ensure its security on our systems. If you have been given or chosen a password which enables you to access any parts of our websites, you are responsible for keeping this password secure and confidential.

Cookies

Our website uses cookies for the following purposes:

• To allow us to identify you when you visit and use our website.
• To allow us to determine your logged in status to any area of our website.
• To allow us to store information about your preferences and to personalise the website for you.
• To allow us to maintain security and protect our website and its users.
• To allow us to analyse the use and performance of our website and services.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://policies.google.com/privacy

We use Woocommerce to handle the e-commerce functionality of our websites. This service uses cookies to keep track of shopping cart data. You can view the privacy policy of this service provider at: https://woocommerce.com/privacy-policy/

We use Paypal as a secure, online payment processing service to handle payments for products on our websites. This service uses cookies in handling the payment transaction. You can view the privacy policy of this service provider at: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

We use Tawk.to to handle live chat functionality on our websites to allow us to respond to our website visitors enquiries and questions. This service uses cookies to deliver the service, you can view the privacy policy of this service provider at: https://www.tawk.to/privacy-policy/

Most browsers will allow you to refuse to accept cookies and to delete them, up to date information on how to achieve this is available from the support pages of the browsers:

https://support.google.com/chrome/answer/95647?hl=en (Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
http://www.opera.com/help/tutorials/security/cookies/ (Opera)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Turning off cookies may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites that are owned and operated by other organisations. This privacy policy applies only to our website so we would suggest you read the privacy statements on any website that you visit via a link from our websites. We are not responsible for the privacy policies and practices of any other sites even if they accessed via a link on our website.